Refund policy

Last updated: November 12, 2026

At Fox Lighting, customer satisfaction is our priority. We are committed to offering high-quality lighting products and a pleasant shopping experience.

If your purchase does not meet your expectations, you may request a return or refund in accordance with the conditions outlined below.

1. Return Period

You have 14 days from the delivery of the last item in your order to request a return.

If the deadline falls on a Saturday, Sunday, or public holiday, it will be extended to the next business day where required by applicable law.

For customers entitled to a statutory right of withdrawal, this period also represents the time during which you may notify us of your decision to withdraw from the purchase.

Once you have notified us of your withdrawal, you have an additional 14 days to send the relevant items back.

2. Return Conditions

To help us process your return efficiently, we kindly ask that returned products:

  • Be in their original condition, without damage caused by improper use.

  • Include all accessories, manuals, and components.

  • Be returned in their original packaging whenever available.

  • Be accompanied by proof of purchase or an order number.

The absence of original packaging does not invalidate your statutory right of withdrawal.

We recommend carefully packaging lighting products and fragile components to prevent damage during return shipping.

If a product has been handled beyond what is necessary to establish its nature, characteristics, and proper functioning, a reduction in its value may be taken into account in accordance with applicable law.

3. Return Shipping Costs

Return shipping is free of charge.

Fox Lighting covers return shipping costs in accordance with our store's return policy.

After receiving your return request, our customer support team will provide the necessary instructions and details regarding return shipping arrangements.

Please do not send products back to the address displayed on the original package without first receiving our return instructions.

4. How to Request a Return

To request a return:

  1. Contact our customer support team through the Contact page on our website.

  2. Provide your order number and identify the items you wish to return.

  3. Let us know the reason for your return to help us process your request.

  4. Wait for our return shipping instructions.

  5. Ship the product according to the instructions provided.

If you are exercising your statutory right of withdrawal, a clear statement expressing your decision is sufficient. You are not required to provide a reason.

5. Refunds

When a refund is due, it will be issued to the original payment method used for the purchase, unless another method is expressly agreed upon without additional costs to you.

For returns made under a statutory right of withdrawal, the refund includes the price of the returned items and any refundable original standard delivery charges.

Additional shipping costs resulting from selecting a delivery method more expensive than our standard shipping option may not be refundable.

Refunds will be processed no later than 14 days after we have been informed of your decision to withdraw, where the statutory right of withdrawal applies.

However, we may withhold the refund until we receive the returned products or you provide evidence that they have been shipped back, whichever occurs first.

Once the refund has been issued, the time required for the funds to appear in your account depends on your bank or payment provider.

We do not charge any restocking fees (0%).

6. Damaged, Defective, or Incorrect Products

If your lighting product arrives damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.

To help us investigate and resolve the issue, we kindly ask you to provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs of the product and its packaging, if possible.

After reviewing your request, we will offer an appropriate solution, which may include repair, replacement, or a refund, in accordance with your legal rights.

Return shipping costs for non-conforming products will be covered by Fox Lighting as required by applicable law.

Your statutory warranty and consumer protection rights remain valid regardless of our commercial return policy.

7. Order Cancellations

You may request to cancel your order as long as the relevant items have not yet been processed.

If your order has not been processed, cancellation may be completed in accordance with our store's cancellation rules.

Once an order has been processed, direct cancellation may no longer be possible. However, your applicable withdrawal and return rights remain unaffected.

If your cancellation is accepted, the corresponding payment will be refunded.

8. Exchanges

If you would like to exchange a product for a different model, color, or size, please contact our customer support team.

Depending on product availability and the circumstances, we may offer an exchange or recommend returning the original item and placing a new order.

Exchanges remain subject to applicable consumer protection laws.

9. Exceptions to the Right of Withdrawal

Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law, including items made to the customer's specifications or clearly personalized.

Any applicable exceptions will be communicated before purchase.

Defective or non-conforming products remain covered by applicable statutory warranties and consumer protection rights.

10. International Orders

Fox Lighting may ship products to multiple international destinations.

Return rights, warranties, and refund procedures may vary depending on the customer's country of residence and applicable mandatory consumer protection laws.

Nothing in this policy limits or excludes any rights granted to consumers under applicable laws in their country.

11. Contact Us

If you have any questions regarding returns, cancellations, or refunds, please contact our customer support team through the Contact page on our website.

Fox Lighting

Website: https://fox-lightings.myshopify.com

We are committed to handling your requests with care and finding a satisfactory solution as quickly as possible.